Principals & Partners

Len Mariani

Len is the President and CEO of Engine and brings more than 25 years of leadership experience in business and consumer services. He has led business units up to $1.2 billion across all life-stages including start-up, growth, turnaround and exit and consumer marketing and sales operations with budgets as large as $1 billion. He is an alumnus of GE, McKinsey & Company, Bank of America and AT&T who brings deep expertise in strategy, business development, analytic marketing and segmentation, new product innovation, multi-channel marketing and sales.

Karen Gould

Karen is the President and founder of Gould Consulting Group, LLC. She brings 25 years of leadership experience as a senior executive, business advisor and change agent. She has been the CFO for businesses as large as $10 billion in revenue and was also the founding CFO of a venture-backed communication software company. In addition, she provided strategic financial advice and raised capital for corporate clients as an investment banker. She has worked with leading companies such as PPG Industries, Kidder, Peabody, AT&T and Bell Canada and has a proven track record of reducing costs, driving profitable revenue growth and increasing shareholder value.

Kathy Soeder

Kathy is a principal and co-founder of My Business Partner and brings more than 20 years of management and operations experience. She has led teams at various stages including start-up, growth, turnaround and exit for both consumer and business operations. Kathy has managed teams responsible for up to $500 million in budget and sales contribution. She brings deep expertise in strategy, direct and telemarketing sales, service, call center operations, help desk, billing and collections, channel marketing, process improvement and technology evaluation and selection. Kathy has also partnered with major companies to improve their call center operations.

Bonnie McElroy

Bonnie is principal and founder of Quality Solution Partners and brings over 30 years of managing and directing customer contact centers. She has successfully directed inbound sales and service centers, outbound telemarketing centers, as well as billing and collection centers in both the consumer and business arenas. As director of sales operations at a leading telecommunications corporation, Bonnie developed and managed a departmental budget of $43 million, and directed sales operations for a team responsible for $1.4 billion in annual revenues. She has proven expertise in call center operations, sales management, sales support, process improvement design and enhancing the customer experience.